Warranty and AMC
- Product is covered under a warranty period of 10 years for all manufacturing defects and color warranty of 10 yrs for RAL finishes and 5 yrs for wood effect finishes. The warranty does not apply in case of deliberate damage, normal wear and tear of consumables, damage caused due to natural forces or any modification or repair without our written authorization. We will not be liable for any loss or injury or damage attributable directly or indirectly to the defect. We will be liable only for the repair or replacement of the defective component.
- There is no warranty for breakage of frames and glasses once safely delivered and installed. Since glass is a bought out item, our warranty is limited to the warranty extended to us by our supplier(s).
- Warranty can only be invoked if the commercial and legal obligations are fulfilled by the buyer esp. full & final payment has been made as per settled terms.
Annual Maintenance Contract (AMC)
The company offers an Annual Maintenance Contract (AMC) at a cost, for preventive and corrective maintenance of the installations, which helps the customers to maintain their products in efficient working conditions usually for one year.
The contract signed between the customer and the service provider can be availed in the following contract types:
- ALCOI AMC BASIC:Preventive and corrective maintenance contract consisting of only servicing exclusive of any costs towards spares and glass breakage warranty.
- ALCOI AMC BASIC PLUS:Preventive and corrective maintenance contract consisting of servicing inclusive of spares and exclusive of costs towards glass breakage warranty.
- ALCOI AMC BASIC PLUS G:Preventive and Corrective maintenance contract consisting of servicing inclusive of spares and glass breakage warranty.